FAQ

Order & Shipping

Due to our workload, in-stock items usually are prepared for shipment within 5-7 business days, and then are scheduled for UPS/FedEx pickup. If more than 10 business days have passed since you ordered something that is In Stock and you have not heard anything, please contact Customer Service at annala@vipcservice.com

When will the Pre-Order items be shipped out?

The estimated fulfillment date is listed on the product page, please only place your pre-order if you are OK with the waiting time. Your order confirmation email will also have the fulfillment date.

When will [out of stock item] be back in stock?

The restock time will be listed on the product page. If you cannot find such info, please contact our customer support.

Do you ship to Alaska, Hawaii, or countries other than the USA?

Yes, we do. We can ship to these addresses with extra shipping cost. Please contact Customer Service at annala@vipcservice.com with your address and the details of your order (quantity, type, and color of beds) and they can provide you with a quote!

What if the package gets damaged during shipping?

Because of the weight of our packages, there may be some panels bent in transit if UPS/Fedex handle it in a rough way. No worries, you can fix this easily so your gardening isn't delayed. Our panels are manufactured through a bending process from flat steel coils, in other words, they were bent before. It will not affect the corrosion resistance to bend them back.

Customer Support

How can I reach out to customer service?

Our customer service team is available 7 days a week from 8:00 AM to 4:00 PM (CST), except for holidays. You can call us at (845) 597-1128, use our online chat, or send us an email at annala@vipcservice.com

What is the customer service response time?

We are working 7 days a week to take care of our customer's needs. You can expect a response to emails or voicemails left outside of business hours within 24 hours; we often respond more quickly than that during the workday.